If you have any questions related to online shop orders, stock availability, shipping status, or damaged items, please use the form below.
We will get in touch with you really soon!
We also accept reviews, so please let us know if you have some feedback.
We will get back to you with a discount code for your next order!
Looking forward to hearing from you!
SHIPPING INFO
Hi! We know how exciting it is to wait for your order, so here’s some useful information to help you along the way. Please take a moment to read it — and if you still have questions, we’re always happy to help.
We ship all orders using Registered, Priority, or Express Mail with a tracking number, depending on the size of your order and its destination.
As soon as your package is on its way, you’ll receive an email with the tracking details. Please check your inbox (and don’t forget to peek into your spam folder, just in case our email ends up there).
Delivery times vary depending on the destination country. With your tracking number, you can follow your order both on the Portuguese Postal Service (CTT) website and on your local postal service once the package arrives in your country.
PostNL (Netherlands)
Poste Italiane (Italy)
Austrian Post (Austria)
Royal Mail (UK)
Universal Parcel Tracking (Worldwide)
CTT (Portugal)
Correos (Spain)
La Post (France)
Bpost (Belgium)
Deutsche Post Germany
IMPORTANT: Please keep an eye on your mailbox for delivery notices. If the postal service can’t deliver your order directly, you may be asked to pick it up at your local post office. If a package isn’t collected on time, it may be returned to us. In that case, reshipping costs will need to be covered by the customer.
We hope your order reaches you smoothly and brings a smile with it.
Thanks so much for your patience and support!
CAN WE HELP YOU?